Latest government advice on coronavirus
If you or anyone in your household has a high temperature or a new and continuous cough, even if those symptoms are mild, you should all stay at home. Don’t go to your GP or hospital; instead go to nhs.uk
to check your symptoms and follow the specialist medical advice.
Only call 111 if you cannot get online or if your symptoms worsen.
When you call to make an appointment with a GP or nurse we will first of all ask you to tell us why you need medical help. This will help us decide how best to help you. Please do not contact the practice for medical help linked to coronavirus. Follow the advice above.
We will initially arrange for a GP to call you back over the phone to assess your needs. If they can, the GP will provide you with advice there and then. If you need a further consultation, that will be booked in for you.
Wherever possible, this consultation will be over the phone or by video if you have the equipment to be able to do this.
We are reviewing pre-booked appointments and may change these to a phone or video appointment if it is appropriate for us to do this, and of course we will let you know if we do change it.
We may offer you an appointment at the surgery but we will only do this if we think that you need to see or speak to a doctor or nurse in person, and we are sure that there is no risk to patients or staff.
In light of this new approach, appointments can no longer be booked online. But please do use other online services, including:
- Ordering repeat prescriptions
- Checking your medical records
We aim to send all prescriptions, including repeat prescriptions, through the electronic prescription service (EPS) to your nominated pharmacy. If you do not have a nominated pharmacy you can choose one online or ask your usual pharmacy to set this up for you.
If you currently manage your own prescription requests and your prescription can’t be sent through EPS to a nominated pharmacy you will need to contact the GP practice by telephone or online.
Please be aware that home deliveries by community pharmacy is not an NHS funded service. Some pharmacies do offer a delivery service which you may be charged for.